1. Who we are

BeMiVe is a digital platform for organizing, monitoring and supporting health and wellness, made up of a mobile app (iOS and Android), backend APIs, institutional website, admin panel, corporate portal, Amazon Alexa voice-assistant integration, an integration gateway for ChatGPT and other AI assistants, and a connectivity module for smartwatches and wearables.

These Terms govern the use of all the platforms and channels above by individual end users and set out the parties' rights and obligations. The controller is W N P DE MATOS SOLUCOES EM INFORMATICA - ME, a Brazilian company registered under CNPJ 10.234.041/0001-04. References to "BeMiVe", "we" or "platform" cover all the channels and services mentioned.

2. Acceptance and duration

By creating an account, accessing or using BeMiVe on any channel (app, website, Alexa, ChatGPT, corporate portal, smartwatch or connected APIs), you declare that you:

have read, understood and agree to these Terms, the Privacy Policy and, where applicable, the Consent Terms for Sensitive Data;
are aware that the app does not replace medical consultation, diagnosis or emergency care;
acknowledge that insights generated by artificial intelligence are informational only and do not constitute medical advice.

If you do not agree, stop using the service and request account deletion at support@bemive.com.

These Terms remain in force while your account is active or while you interact with the platform on any channel.

3. Eligibility, accounts and profiles

Minimum age of 13; minors must have supervision and the specific consent of a legal guardian (in Québec, parental consent is required for children under 14).
You may register human dependants and pets. By doing so, you declare that you have legal authority to handle those profiles' data and take full responsibility for them.
In the corporate portal, the administrating company is responsible for ensuring the consent of the employees included in the plan.
Access credentials (e-mail, password, social login, biometrics) are personal and non-transferable. Keep them confidential and notify us immediately of any misuse.
Access via Alexa or ChatGPT uses authentication linked to the same account, and actions performed through those channels are the account holder's responsibility.

4. Description of the services

BeMiVe offers features such as:

recording and tracking health indicators (weight, blood pressure, blood glucose, exams, medications, GLP-1, hydration, vaccines, symptoms, workouts and goals);
family, dependant and pet management with per-profile access control;
smart reminders for appointments, medications and vaccines;
secure storage of health files (PDFs, images, reports, prescriptions);
sharing of your health record with doctors and family members through a secure link with a validity period, and an emergency card accessible via link/QR code, without login, for urgent situations;
AI exam analysis with simplified explanations (premium feature);
an AI-generated health summary with a wellness score;
Amazon Alexa integration for voice queries about medications, reminders and indicators;
integration with ChatGPT and other AI assistants through a secure gateway for personalized health queries;
smartwatch and wearable connectivity for importing physical activity, heart rate, sleep and other sensor data;
a corporate portal for companies to offer health as a benefit, with an aggregated, anonymized dashboard;
educational content, remote campaigns and smart notifications;
premium subscriptions with exclusive features.

Features may vary by plan, operating system, granted permissions, country, app version or store policies. We may modify, suspend or discontinue services with reasonable notice.

5. Nature of the service and medical disclaimer

BeMiVe is a tool to help you organize personal health data. It is not an emergency, diagnosis or medical prescription service.

Artificial-intelligence features (including exam analysis, health summaries, simplified explanations and answers via ChatGPT or Alexa) are generated automatically from the data provided and do not replace professional evaluation. Results may contain inaccuracies and must be interpreted with caution.

Data imported from smartwatches and wearables are sensor estimates and may not reflect actual clinical conditions. Always consult a health professional for interpretation and decisions.

BeMiVe is not classified as a medical device and has not been evaluated by ANVISA (Brazil), the FDA (United States), Health Canada or the TGA (Australia).

6. License and restrictions

You are granted a limited, personal, revocable, non-exclusive license to use BeMiVe across its channels.

It is prohibited to:

violate applicable laws, including health, data-protection and intellectual-property laws;
use the app to provide diagnoses, prescribe medication or replace professional guidance;
reverse engineer, run automated scraping, perform invasive testing without authorization or attempt to exploit vulnerabilities;
commercially exploit BeMiVe or its data without formal authorization;
use the ChatGPT gateway or APIs for purposes unrelated to the account holder's personal health;
share Alexa Skill or ChatGPT access credentials with third parties;
publish illegal, offensive or discriminatory content through any channel.

All intellectual-property rights over the platform, brand, design, source code and content belong to BeMiVe or its licensors.

7. Content, uploads and feedback

You are responsible for the data you enter (text, photos, exams, audio, prescriptions) and declare you have the rights to it.

By submitting information, you authorize BeMiVe to store, process, analyze with AI and display that data within the service's purposes, under the Privacy Policy and the Consent Terms.

Data sent to the ChatGPT gateway is processed by OpenAI under its own policies, but BeMiVe does not share sensitive health data with OpenAI without your express consent at the moment you use the feature.

Suggestions and feedback may be used to improve the service with no obligation of compensation.

8. Artificial intelligence and automated analysis

BeMiVe uses artificial-intelligence models to:

analyze photos of exams and medical prescriptions via OCR and AI, providing simplified explanations;
generate personalized health summaries with a wellness score;
answer health queries via the ChatGPT integration;
identify patterns in your data for preventive-care suggestions;
personalize reminders and content based on your usage profile.

AI analysis is processed by third-party providers — DeepSeek (explanations, summaries and insights from your records) and Google Cloud Vision (exam reading via OCR); the optional ChatGPT integration uses OpenAI. Data is sent only with your express in-app consent, and each provider's processing is governed by its own terms and privacy policy.

You have the right to request a review of decisions made solely on the basis of automated processing that affect your interests, including an explanation of the criteria and procedures used.

AI models can produce inaccurate or incomplete results. BeMiVe does not guarantee the accuracy of generated insights and recommends that any relevant information be validated by a health professional.

9. Subscriptions and payments

Premium features follow the Apple App Store and Google Play rules for individual plans.
Corporate plans can be managed directly through the company portal, with separate billing.
Subscriptions renew automatically until cancelled through the purchase channel itself.
Cancellations do not generate proportional refunds, except where required by law or by store policy.
Prices may be updated with 30 days' notice.

Individual subscriptions (Apple App Store / Google Play): payment is charged to your store account when you confirm the purchase; the subscription renews automatically for the same period and price unless renewal is turned off at least 24 hours before the period ends; the renewal charge occurs in the 24 hours before the period ends; you can manage and cancel in Settings > [your name] > Subscriptions (iOS) or Play Store > Subscriptions (Android); when you cancel, access remains until the end of the period already paid, without a proportional refund.

9.1. Corporate plans: non-payment

For corporate plans paid via Stripe, the monthly renewal is charged automatically to the card registered by the company. If a payment fails, the company enters a 7 (seven) day cure period, during which new charge attempts may run automatically.

After that period without resolution, access for all employees linked to the company is automatically suspended until payment is confirmed. Employees' history and data are not erased; only access to premium features is blocked.

The company can update the payment method at any time through the corporate management portal. Once resolved, access is immediately restored for all linked employees.

Note: this rule does not apply to individual (B2C) plans, whose payment management and suspension are handled directly by the Apple App Store and Google Play under their own policies.

10. Ads and communications

Ads, campaigns and offers may be displayed on the free plan. Paid plans include an ad-free experience, according to the plan's features. You can opt out of promotional messages without compromising essential health and security alerts.

11. Device permissions and integrations

The app may request access to notifications, camera, photo library, microphone and speech recognition, Face ID/biometrics, calendar and reminders, and the device's health integration (Apple HealthKit and Android Health Connect) for smartwatch and wearable connectivity. On iOS we also request tracking authorization (App Tracking Transparency) exclusively for advertising on the free plan. Denying any permission limits only the corresponding feature.

The smartwatch/wearable integration, via Apple HealthKit and Android Health Connect, collects data such as steps, heart rate, calories, sleep and physical activity. This data is stored and processed under the Privacy Policy. You can disconnect the device or revoke permissions at any time in the app or operating-system settings.

12. Third-party services

BeMiVe integrates third-party services, including:

Amazon Web Services (AWS): EC2 infrastructure, RDS PostgreSQL database and S3 storage;
Duende IdentityServer (centralized SSO authentication);
Firebase (push notifications, analytics, crashlytics);
Amazon Alexa (voice assistant);
DeepSeek (AI that generates explanations, summaries and insights from your health records);
Google Cloud Vision (exam reading via OCR);
OpenAI / ChatGPT (optional AI-assistant integration);
Google Sign-In and Sign in with Apple (social authentication);
Apple HealthKit and Android Health Connect (device health data);
Smartwatch manufacturers (physical activity and sensor data);
Google Mobile Ads (advertising on the free plan);
Meta — Facebook App Events SDK (acquisition campaign measurement; health data is never sent to Meta).

Use of these services is also subject to each provider's terms. BeMiVe is not responsible for failures exclusive to those third parties.

13. Corporate portal

Companies that hire BeMiVe as a corporate benefit get a portal with an aggregated, anonymized team health dashboard, employee management, wellness campaigns and health questionnaires.

Employees' individual data is never accessible to the company. The portal shows only aggregated statistics, protecting individual privacy. Aggregated data is only made available when there is a minimum number of participants, making individual identification impossible.

The contractual relationship between the company and BeMiVe is governed by a specific corporate-services agreement.

14. Automatic data backup

BeMiVe automatically creates a monthly backup of your health data and medical record.

The backup is created on the 1st of every month and saved locally on your device, in Downloads/bemive/. Data is encrypted with AES-256-GCM and protected with HMAC-SHA256, and can only be decrypted by authorized technical support at your request.

The backup file stays exclusively on your device and is never automatically sent to our servers. We keep only the 2 most recent backups. You can disable automatic backup at any time in the app settings.

15. Privacy and data protection

Personal-data processing follows the Privacy Policy and the Consent Terms, both part of these Terms.

BeMiVe processes sensitive health data only with the data subject's free, informed and unequivocal consent.

16. Limitation of liability

To the maximum extent permitted by applicable law:

BeMiVe is not liable for medical decisions based on app data or AI insights;
it does not guarantee cures, disease prevention or specific outcomes;
it is not liable for inaccuracies in automated analysis, including OCR, AI summaries or ChatGPT answers;
it is not liable for data from smartwatches or wearables whose accuracy depends on the manufacturer;
it is not liable for indirect or incidental damages or lost profits;
it does not guarantee that the platform and its channels (app, website, APIs, Alexa, ChatGPT, corporate portal and smartwatches) will run uninterrupted or error-free, nor permanently free of viruses or harmful components, although it adopts reasonable prevention, detection and correction measures; scheduled or emergency maintenance may temporarily affect availability;
total liability, where applicable, is limited to the amount you actually paid in the 12 months before the event, except where the law does not allow such a limitation.

Nothing in these Terms excludes or limits consumer rights that cannot be waived under the mandatory laws of your place of residence — including Brazil's Consumer Defense Code, Québec's Consumer Protection Act and the Australian Consumer Law (see section 19). As BeMiVe is a support tool, we recommend not relying exclusively on app reminders for the administration of critical medications.

Australia: our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law that cannot lawfully be excluded.

17. Suspension and termination

Accounts that violate these Terms, internal policies or court orders, or that pose a risk to platform security, may be suspended or terminated.

You can delete your account at any time directly in the app, at Settings > Privacy and Data > Delete account, confirming with your password and the displayed confirmation phrase, or by e-mail to support@bemive.com. The account is immediately blocked on every channel (app, Alexa, ChatGPT, corporate portal) and personal data is anonymized after a 7-day grace period, during which the deletion can be cancelled; after that, the operation is irreversible. Erasure observes mandatory legal retention (accounting, tax, audit records and — for users in Brazil — the medical record).

18. Changes to these Terms

We may update these Terms to reflect legal, technical or operational changes. We will notify you by e-mail, push, in-app or other reasonable means. Substantial changes take effect 30 days after notice. Continued use after that period indicates acceptance of the new conditions.

19. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. For disputes, the courts of São Paulo/SP, Brazil, are elected, without prejudice to the consumer's home forum where applicable law grants it.

If you reside outside Brazil: nothing in this section deprives you of the protection of mandatory consumer-protection and data-protection rules of your place of residence, nor of the right to bring proceedings before your local courts where local law grants you that right and it cannot be derogated by agreement — including for consumers in Québec and Australia.

20. Contact

For questions, suggestions or requests:

E-mail: support@bemive.com
In-app channel: "Support" section

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